Sterling Commerce Managed Services for our B2B Infrastructure solutions build on the B2B Integration and process visibility capabilities of Sterling Collaboration Network to provide business process management and community management. Choose from the following options:
Sterling B2B Integrator – We will transition you and your trading partners into the managed services platform. We provide ongoing management of the B2B infrastructure which includes: mapping services, translation services, community services, visibility services, infrastructure and communication management, and support with service level agreements that guarantee document delivery times so you can meet your business commitments.
Sterling B2B Manager – Provides everything in Sterling B2B Integrator plus Document Process Management, whereby Sterling Commerce takes responsibility for ensuring documents are sent and received against a SLA by working with your staff to resolve document process issues. With Sterling B2B Manager, you also receive Premium Support, Integration Services, and additional services to transition you into the managed services environment. Optional services include: Customized SLA’s, Supplier Portal Development, and more.
Sterling B2B Community Manager – Provides everything in Sterling B2B Manager plus Level 1 support for your trading community, which provides you with the everyday activities required to manage the relationships with your partners.
Sterling B2B Custom – For companies who wish to use Sterling Commerce Managed Services for B2B Infrastructure offerings in a non-standard manner to create a dedicated and customized solution based on specific business needs.
Sterling Commerce Managed Services for our B2B Infrastructure solutions provide service level agreements that go beyond technology availability to pro-actively meet your business needs.
Managed Services cost-effectively extend your organization
Sterling Commerce Managed Services for our B2B Infrastrcuture Solutions lower the cost of ownership for your solution by reducing start-up costs, accelerating time to market and ensuring predictable operations costs. You can keep your IT staff focused on strategic, profitable technology projects while ensuring high service levels and trouble-free operations.
More information
Sterling B2B Integrator Capabilities Brief
Sterling B2B Manager Capabilities Brief
Sterling B2B Community Manager Capabilities Brief
