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The Forrester Wave™: Order Management Hubs, Q4 2008, is the second update to the industry’s only process-focused order management assessment of its kind. Forrester evaluated eight leading order management solutions in a 152-criteria evaluation.
“Sterling Commerce gained the lead in this year’s evaluation with the highest marks for overall strategy, end-to-end business process support, and application foundation,” according to the report. Download the report to read analysis.
To assess the state of the Order Management Hub market and see how vendors stack up against each other, Forrester evaluated the strengths and weaknesses of the top on-premise order management hub vendors. The evaluation criteria emphasized order management process and order hub infrastructure and were grouped into three high-level categories: current offering, strategy, and market presence.
Because many end-users have made existing investments in part of an Order Management Hub, Forrester provides three additional views of the market. They are based on a pure emphasis for the following business processes:
- Opportunity to Order Capture
- Order Capture to Order Fulfillment
- Order Fulfillment to Returns
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