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Analyst Research

Forrester

The Forrester Wave™: Comprehensive Integration Solutions, Q4 2010

November 2010
Sterling Commerce is cited as a Strong Performer in this new report which evaluated 15 leading comprehensive integration solution (CIS) vendors. Leaders, including IBM, had the best overall combination of architecture, integration server, application development, business process management (BPM), and business-to-business (B2B) support features. CIS tools as a category are the most comprehensive integration products on the market.
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The IBM B2B Integration Solutions Strategy

October 20, 2010
IBM has announced its business-to-business (B2B) integration solutions strategy in the wake of finalizing its recent acquisition of Sterling Commerce.Sterling Integrator and the Sterling Collaboration Network will play a preeminent role in the new B2B product portfolio.
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The Forrester Wave™: Order Management Hubs, Q3 2010

August 2010
Sterling Commerce returns as a Leader in this edition of the Forrester Wave of order management hubs. Sterling Commerce leads among all the vendors evaluated for overall support of end-to-end order management processes.
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IBM To Acquire Sterling Commerce

June 2010
On June 2nd, Forrester released a report pertaining to the impending acquisition by IBM. The report indicates the move will lead to significant changes in the B2B market and brings IBM closer to a full comprehensive integration capability.
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Key Strategies for Enterprise Mobile Application Deployment and Measurement
Enterprises are achieving benefits from using a wide variety of mobile applications

March 2010
Results from this study show that enterprises in the identified vertical markets are deploying and measuring benefits achieved from many mobile applications. These mobile applications extend beyond sales force or field service applications that improve the productivity of employees who are away from the office or mobile commerce applications that some companies use to expand customer revenue streams.
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Driving Business Value through Choice
How flexible options around deployment, pricing, and functionality lead to success

March 2010
In conducting 333 surveys and subsequent follow-up interviews with business and IT professionals, Forrester found that firms with sufficient choices in the market are able to find the right functionality, compatibility, and deployment options to drive better business outcomes.
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The Forrester Wave™: B2B Service Providers, Q4 2009

October 2009
To assess the state of the B2B service provider market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of 12 key B2B service providers. This report is Forrester’s first evaluation of our Sterling Collaboration Network and our Sterling Commerce Managed Services offerings.
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Gartner

FTP Replacement: Where MFT Makes Sense and Why You Should Care

November 8, 2010
Organizations often use MFT solutions to replace FTP due to increasing focus on compliance, privacy regulations and corporate transparency - all of which demand increased auditing, management, security and process. IT modernization initiatives are leading many organizations to upgrade existing file systems to an MFT solution.
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Cloud Services Brokerages Create a New Role for Integration Service Providers

November 1, 2010
The adoption of cloud computing is creating demand for a new type of intermediary - the cloud service brokerage (CSB) - to aggregate and add value to cloud services. By leveraging their well established role as B2B intermediaries for e-commerce, many integration service providers are well positioned to expand their capabilities to include cloud computing and thereby evolve into CSBs.
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Predicts 2011: Application Integration: A Nimble Veteran of IT

November 2010
Application integration problems are proliferating as rapidly as the adoption of cloud computing, open-source software and e-invoicing. Fortunately, solutions to these new application integration problems are proliferating too.
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Order Management Business Process Styles That Respond to Changing E-Commerce Order Management Requirements

October 27, 2010
With an increasing focus on customer-centric strategies, outside-in business processes, and e-commerce, order management can be used to create new value for customers.
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Magic Quadrant for Application Infrastructure for Systematic Application Integration Projects

October 2010
Gartner has released a Magic Quadrant that examines vendors whose products provide features that address the needs of systematic A2A, B2B and cloud-based application integration products.
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Key Considerations for Building Successful Cross Channel Retail Supply Chains

September 2010
Many retailers are striving to achieve cross-channel excellence by breaking down silos in their historical channels, like JCPenney, or by adding new channels, such as e-commerce or m-commerce, to their existing brick-and-mortar businesses, like Zara. Gartner discusses the key supply chain considerations for retailers aiming to be best in class in a multichannel environment.
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Market Trends: Multienterprise/ B2B Infrastructure Market, Worldwide, 2009-2014

July 14, 2010
During the next five years, the multienterprise/business-to-business (B2B) infrastructure market will continue to grow at a steady pace. This period will offer good opportunities for existing providers and market consolidators and strong potential for new entrants. The fastest-growing segments are managed file transfer as a service (MFTaaS) for B2B, cloud services integration as a service and B2B integration outsourcing (BIO), which are benefiting from increasing end users' attention on cloud and managed services.
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IBM Makes a Big B2B Play With Strategic Potential as it Acquires Sterling Commerce
By Benoit Lheureux and Jeff Woods

July 2010
IBM’s acquisition of Sterling Commerce makes IBM a more significant purveyor of B2B solutions and expands the company’s WebSphere portfolio of multienterprise applications. The deal will likely be a net positive for customers.
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Magic Quadrant for E-Commerce, 2010

May 18, 2010
Client interest in e-commerce continues to mount, as organizations address tough, competitive business climates. Many realize they must reduce the overall cost of sales by moving more sales to the online channel, while others are hoping to reach new markets. Either way, large numbers of businesses need to replace outdated e-commerce systems to improve online customer experiences and establish competitive Web presences.
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"Sterling Commerce Builds a Multichannel Retail Mobile Experience"

February 23, 2010
Sterling Commerce has been acquiring and building multichannel order management and fulfillment software for retailers since 2004. Sterling has taken its core capabilities in multichannel to create a very rich customer experience on the mobile phone via two new mobile applications: Sterling Mobile Store Channel and Store Associate Mobile. What's interesting is that this experience goes well beyond the mobile phone interface and into a multichannel experience that can start on the mobile and end in the store.
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MarketScope for Sales Configuration, 3Q09

October 2, 2009
The sales configuration market is evolving beyond core configuration capabilities. The focus is on supporting integrated sales business processes, such as opportunity to order with the larger vendors (Oracle, SAP and Sterling Commerce) and for niche vendors taking on this new challenge.
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Magic Quadrant for Integration Service Providers, 2009

November 20, 2009
This research can be used to understand the fast-growing Integration-as-a-Service (IaaS) market, and how it benefits from trends in B2B infrastructure modernization, cloud computing, Web services, community management/on-boarding, multi-enterprise applications and SOA.
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Magic Quadrant for Managed File Transfer, 2009

September 18, 2009
The perfect storm of compliance, risk, governance and performance has caused vendors in the managed file transfer space to segment and specialize. Still, there are enough commonalities to make "apples to apples" comparisons.
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IDC

Now Is the Time to Rethink Your B2B Integration Strategy

May 2010
IDC research shows that many organizations invested years ago to automate how they interact and integrate with business network partners. Regardless, they are finding a need to reassess B2B integration to improve their processes. As enterprises reassess, there are several important factors that need to be taken into account to ensure that the best decision is made about the following:

  • Whether it makes sense to change their existing B2B process
  • Whether there is benefit in changing the location of where the process is run
  • Whether they need to change vendors

This White Paper provides guidance and tools that will help guide B2B teams as they go through their reassessment.
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Business Value of Sterling Commerce Managed Services for B2B Integration

September 2009
In second quarter 2009, IDC began working with a cross sample of Sterling Commerce Managed Services (SCMS) customers to determine the return on investment (ROI) following their shift to a managed services offering for B2B integration. This paper presents the results of the research and includes a case study.
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Selecting B2B Managed Services to Cost-Effectively Enable B2B Collaboration

June 2009
IDC demand-side research shows that enterprises are increasingly looking toward using outsourcing as a means of achieving business transformation. Leading drivers behind the need to transform business models include the ability to compete globally, drive innovation, ensure lowest costs, penetrate new markets, and collaborate more effectively. This paper answers questions posed by Sterling Commerce to Maureen Fleming, program director for IDC's Business Process Management and Middleware service, on behalf of Sterling's enterprise clients.
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AMR Research

Moving B2B Into the Network: How B2B Managed Services Changes the Way You Interact With Trading Partners

December 2009
To deal with changing customer requirements and the need to support e-commerce initiatives around the globe, many organizations are turning to B2B managed services to augment their internal capabilities. This Report shares the drivers, benefits, and best practices for picking the right managed service provider for your B2B e-commerce strategy.
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Managed Services Emerges as a Common Thread in B2B Discussions

September 2009
Companies are rethinking their B2B strategies to reflect the dynamic and collaborative nature of their business. This short paper highlights the few common themes where companies are focusing their efforts and discusses the increasing interest in moving B2B integration responsibility to a managed service provider.
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How Well Does Your Company Take Orders?

June 2009
Order management was one of the first automated processes. Most companies do it poorly, though, which impacts working capital performance, according to AMR Research studies.
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