Sterling Always In Stock combines advanced cross-channel order management with seamless integration capabilities enabling retailers to “save the sale.” This helps you improve your customer’s experience while boosting sales and optimizing inventory efficiency.
When your customer is faced with an out-of-stock product, Sterling Always in Stock enables your sales associate or call center agent to find the desired item in stock, offer fulfillment options to the customer, and consummate the sale while the customer is still in the store.
Sterling Always In Stock is built upon the Sterling Selling and Fulfillment Suite. It simplifies the process of satisfying customers’ expectations by connecting all stores, distribution centers, and other pools of inventory. The solution also includes a packaged implementation service component enabling the customer to achieve a well-defined ROI that can be met within 12 months.
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Issues Sterling Always In Stock can address |
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Capabilities Sterling Always In Stock provides |
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Customer wants an out of stock item |
- Delivers visibility to available-to-promise (ATP) inventory everywhere
- Determines optimum fulfillment method
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Store associates have no means of identifying ATP inventory for ouf-of-stock items |
- Enables real-time lookup of ATP inventory
- Recommends optimum fulfillment locations
- Reserves inventory at fulfillment location
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Store associates have no means of capturing the customer’s order for the out-of-stock item |
- Provides process-driven screens for data collection
- Interfaces with existing POS to capture the order
- Gets and logs confirmation of financial transaction
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Store associate has no efficient means of triggering fulfillment by the designated location |
- Triggers integrated pick/pack/ship notice
- Triggers instructions for alternate store fulfillment
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More information
From Out-of-Stock to Save the Sale White Paper
Sterling Always In Stock Capabilities Brief
Sterling Always In Stock Solution Overview
