Effectively manage orders across the extended enterprise
Sterling Order Management enables you to collaborate with your suppliers and optimize your complex order fulfillment processes. By consolidating orders across your multiple channels you have a single view of your demand, inventory, and supply across your complex, global networks.
Benefits
- Improve order visibility by leveraging key information from customers, suppliers and existing ERP applications
- Reduce costs by automating and intelligently sourcing orders and optimizing order fulfillment processes
- Increase customer satisfaction by enabling customers to order from anywhere and pickup from any location
Sterling Order Management capabilities
Sterling Order Management transforms your order experience by improving cross-channel efficiencies and streamlining complex business processes across your disparate internal systems. It can orchestrate your global product and service fulfillment across your extended enterprise.
- Aggregate, manage, and monitor orders from all channels
- Coordinate order fulfillment across the extended enterprise
- Gain a single unified view of all supply and demand
- Schedule all services at time of order transaction
- Enable repair/exchange lifecycle tracking
- Make better decisions around your supply chain processes with intelligent applications
Sterling Order Management includes:
Sterling Distributed Order Management - Coordinates order fulfillment from all channels and across the extended enterprise.
Sterling Global Inventory Visibility - Gains a single view of all supply and demand with consolidated inventory information from multiple systems.
Sterling Reverse Logistics - Enables exchange/repair lifecycle tracking and link multiple requests to original sales orders.
Sterling Delivery and Service Scheduling - Schedules all services at time of order capture and allow service provider selection, and crew allocation.
Sterling Store Associate Mobile and Sterling Order Management Administrator Mobile - Extends access and control of your fulfillment operations to mobile devices. You can permit store associates to locate and reserve available-to-promise inventory and complete customer orders. You can also provide administrators with the ability to monitor order management system status and performance anywhere.
More choice in deployment
Sterling Order Management is available in a variety of deployment and operational models to meet your business needs, and can be delivered on premise or as-a-Service.
More information
Sterling Order Management Solution Overview
