Sterling Commerce customer support services are designed to help you respond to issues and continuously improve your core business processes – all while leveraging your existing solutions and giving you the ability to optimize and transform your business performance.
These services from Sterling Commerce can help you gain protection for your system performance and stability, and offer flexible options to meet the changing needs of your business.
Customer Support consists of a global team in 11 countries, offering what you need to make your Sterling Commerce solution a success.
If you have a Software Maintenance agreement , you are entitled to access a vast array of resources that keep you current, keep you informed, and provide problem resolution should you encounter an issue with any Sterling Commerce product.
Sterling Commerce Customer Support Resources
Our customer support resources are built on long-standing experience in supporting the enterprise-critical Sterling Business Integration Suite and Sterling Selling and Fulfillment Suite solutions.
Resource | Description |
Highly trained, experienced and knowledgeable support specialists | Ability to access support via telephone, email or Support Center via the Customer Center Web site |
Online knowledgebase | Research and resolve issues, including FAQs and User Tips and Tricks |
| User forums | Exchange information with other Sterling Commerce Customers focused on product-specific discussions moderated by Sterling Commerce employees |
Documentation libraries | Review and download the latest product documentation |
Patches and bug fixes | Download maintenance patches and bug fixes 24x7 |
Access to new product releases | Access new releases of your product when covered by Software Maintenance |
24x7 support for production down | Access to support resources for Severity 1, production down systems, 24x7 |
24x7 access to Support Center | The source all support resources, as well as the ability to enter and manage support cases |
The stakes are high
Use these and additional resources to protect your mission-critical, e-business solutions and processes.
More Information
Customer Support Services Brief
Professional Services - Services Brief
Go to the Support Center on Customer Center.