~ Sterling Commerce software to enable leading retailer to improve customer service by facilitating a seamless cross-channel shopping experience ~
London – February 16th, 2010 – Sterling Commerce, an AT&T Inc company, (NYSE:T), today announced that it has entered into a commercial agreement with John Lewis for comprehensive cross-channel retail capabilities. Specifically, John Lewis will implement Sterling Order Management, part of Sterling Selling and Fulfillment Suite, to create a high quality and consistent customer experience across all the retailer’s customer touch points, including their website, store and call centre.
Paul Hayes, Head of Systems Development, John Lewis, comments, "We are pleased to enter into a strategic relationship with Sterling Commerce that will allow us to use the world’s leading customer order management solution. John Lewis and Sterling Commerce are committed to the highest standards of customer service and this solution encapsulates John Lewis’ continued investment in providing the best levels of service for our customers. "
Sterling Order Management orchestrates the end-to-end enterprise customer order management process to improve cross-channel efficiencies and customer responsiveness. It provides global inventory visibility and synchronises channel operations so that John Lewis can enable its customers to research, buy, ship and return anywhere.
Dave Robinson, senior vice president of International Field Operations, Sterling Commerce, explains, "The difficult retail market of the past 12 months has made delivery of high quality customer service even more important. John Lewis understands the value of meeting consumers’ expectations for easier shopping across channels and the implementation of Sterling Order Management will take the retailer’s shopping experience to a new level.”
The John Lewis Partnership - The John Lewis Partnership operates 29 John Lewis shops across the UK (28 department stores and one John Lewis at home), johnlewis.com, 222 Waitrose supermarkets and Greenbee.com, a direct services company. The business has an annual turnover of over £6.9bn. It is the UK's largest example of worker co-ownership where all 69,000 staff are Partners in the business.
John Lewis - John Lewis, 'Britain's favourite retailer 2009'* and 'Multiple Department Store of the Year 2009' ** typically stocks more than 350,000 separate lines in its department stores. The website stocks over 100,000 lines focused on the best of fashion, beauty, home and giftware and electrical items including online exclusives. johnlewis.com is consistently ranked one of the top online shopping destinations in the UK. (www.johnlewis.com)
* Verdict consumer satisfaction index, January 2010
** The Drapers Awards for fashion retail, October 2009
About Sterling Commerce
Sterling Commerce, an AT&T Inc (NYSE:T) company, helps companies optimise and transform their Business Collaboration Network to accelerate revenues and reduce costs. More than 30,000 customers worldwide use Sterling Commerce applications and integration solutions to connect, communicate and collaborate inside and outside their enterprise. More information can be found at www.sterlingcommerce.co.uk.
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Sterling Commerce
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